DELIVERY
DELAYS
The challenges presented by the pandemic mean there are delays as Australia Post adopts additional safety measures to protect their workers and customers. Other factors contributing to delays include fewer domestic flights, international delays and increased volumes as more people start shopping online.
SAME DAY DISPATCH
All orders will be dispatched within 24 hours of being placed, excluding weekends.
WITHIN AUSTRALIA
All orders within Australia are sent via Australia Post Express, orders over $100 will receive FREE delivery.
INTERNATIONAL
We ship globally with Australia Post and recommend providing a day time address where someone will be available between 9am – 5pm.
We offer 3 options with International Post :
Economy Air ~ the most cost effective route by air or sea, when how "how much" matters more than "how long" - Air postage approximately 10 plus business days, Sea postage approximately 30 plus business days (please note this option has no tracking included)
Standard ~ for tracking delivery, estimated 6 plus business days
Express ~ for speed and tracking, estimated 2-4 business days between major metro areas
Please note these are only ESTIMATED delivery times provided by Australia Post and excludes times in customs (if applicable), general postage and flight delays and may be subject to delay due to causes outside of Australia Post's control
SHIPPING TIME
We will endeavour to get all orders out on the same day of purchase however as a guide all orders placed on weekdays will be processed and shipped next business day. Orders placed on the weekend will be processed within 24 hrs of next business day.
The Style Capsule will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
TAXES & DUTIES
The Style Capsule cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed. The responsibility for any custom duties, foreign taxes, or other fees which may be imposed rest with the customer.
Please contact your local customs office for more information regarding taxes and duties payable in your region.
If you have any questions feedback or concerns please don’t hesitate to contact us via phone 0401 501 584 or email hello@thestylecapsule.com.au
ONLINE RETURNS
We want you to love each and every purchase you make from The Style Capsule and we understand that sometimes your purchases are just not right. Please let us know by email hello@thestylecapsule.com.au or phone 0401 501 584 about the goods you wish to return.
PLEASE NOTE WE OFFER AN EXCHANGE OR CREDIT NOTE ON FULL PRICED ITEMS.
PLEASE NOTE WE DO NOT REFUND, EXCHANGE OR CREDIT NOTE ON SALE ITEMS.
All items must be returned within 7 days of receiving the product for an exchange or credit note, after 7 days of receipt we will not accept returns. If you are an international customer and wish to return/exchange, please notify us immediately via email hello@thestylecapsule.com.au and we will assist you with your return. We understand your return may take longer than 7 working days to get back to us.
All goods must be returned in their original condition. The garment needs to be unworn, unwashed and all the tags attached, The Style Capsule reserves the right to reject a return if it is not in its original condition. Items which smell of deodorant, perfume, or have makeup/tanning marks will not be accepted so please be careful when trying your garment on.
Return delivery on change of mind goods are at the expense of the customer.
Please take care when sending back to us as lost items in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels.
HOW TO RETURN YOUR ITEM BACK TO US
Returns are to be posted by Australia Post only.
Email us at hello@thestylecapsule.com.au with the details of your order and we will give you further instructions.
INSTORE RETURNS
Full priced items must be returned in original condition unworn, tags attached with receipt within 7 days for an exchange or credit note only. Discounted items & sale items are not eligible for refund, exchange or credit note. Credit notes valid for 3 months only.
FAULTY RETURN POLICY
We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. If you receive an item that you believe has a manufacturing fault please contact us on hello@thestylecapsule.com.au and we will try to resolve the problem as efficiently as possible. Please provide us with a photo of the fault and an explanation to help speed up the process.
In accordance with the Australian Competition and Consumer Commission if the garment we have sent has a minor fault then we have the right to repair the fault and send it back to you. If we believe the fault cannot be repaired then we will send you a replacement product, which matches your original purchase. However if we are unable to replace or repair your faulty item then we will reimburse you in full for your purchase.
